Case Study
Highlights
A prominent supplier in the home products market sought to enhance their online sales strategy by expanding their presence across multiple marketplaces. They aimed to capitalise on the vast customer bases of platforms like Amazon and eBay but were challenged by their existing platform’s limitations in managing multi-channel sales efficiently.
Challenges:
- Limited Market Reach: The client’s sales were restricted to their standalone Magento 2 website, limiting their potential customer base.
- Inefficient Inventory Management: Manual inventory adjustments across multiple platforms led to frequent overselling and stock discrepancies.
- Complex Operations: The client had to gear up for the administrative burden of managing listings, orders, and customer interactions across different marketplaces.
Our Approach:
Accentika stepped in with specific functionality to give best, most appropriate solutions integrated seamlessly with the client’s Magento 2 platform. This strategic move was designed to:
- Centralise Operations: Consolidate all marketplace activities into a single Magento dashboard, simplifying management and oversight.
- Automate Key Processes: Enable automatic updates for listings, pricing, and inventory across all platforms to ensure consistency and efficiency.
- Enhance Scalability: Provide a scalable solution that could grow with the client’s expanding business needs without additional resource investment.
Outcomes we deliver:
The integration of multiple sales channels with Magento 2 transformed the client’s e-commerce operations:
- Increased Sales: The client experienced a 40% increase in overall sales within the first six months post-integration, thanks to expanded marketplace exposure.
- Operational Efficiency: Automation reduced the time spent on manual updates and inventory management by 70%, significantly cutting operational costs.
- Customer Satisfaction: Improved inventory accuracy and streamlined order processing led to higher customer satisfaction and fewer complaints related to stock availability.
This case study underscores the efficacy of adopting specific solutions appropriate to each market place in overcoming multi-channel e-commerce challenges. Contact Us to find out how Accentika’s expertise can provide substantial business growth and operational benefits.
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