We never SAY what we can do INSTEAD we ALWAYS ASK what is required by our customers. This itself avoids 50% of the issues that can arise over any ecommerce development cycle as the understanding is clear and we know what is required by the customer.

Once we work up a possible solution, we will discuss with the client and explain both what we are suggesting – and why we are suggesting it. This is to make sure our clients are aware what will be delivered and how scalable it is.

All our Magento projects are managed in an on-line collaboration tool. We set up access for clients so they can work directly with the development team and monitor progress on the tasks.

After having cleared the first major hurdle of scope agreement, we will start work on the “Visuals” of the online Magento store. This helps clients visualise how their online stores are going to look. We welcome any creative inputs from client to ensure that the store design is exactly what the customer needs.

Once the creatives are approved, we kick start the main project, with two teams simultaneously working on different streams; Design Team will take create of the front end development of the site and Magento Developers will start the integration, development, customisation of the back end system.

Our QA (Quality Assurance) team is very stubborn(!) and will not allow any quality issue, however small, to pass through the development stage. A small error if not solved initially can incur huge losses to an online store.

After development is approved by our QA team and by the customer, we make the online store live and the sales revenues start ticking in We can guide you through the entire process of how to manage a store, with detailed training for customers and their team members.

All Magento projects are built within the GIT version control system. This ensures that we can quickly “roll-back” to a previous version if there is a problem, but also offers additional protection in the event of site corruption.

Once the site is live, we closely watch performance of the store so we can make any fine tuning required for optimal performance.

Our support team takes over now and will always be available for both technical and non technical support. Our helpdesk ensures that queries are properly managed and promptly answered.