Flexible Support
Tailored to You
We believe in flexibility. Our support packages are customisable to meet the specific demands of your Magento store and team. Forget about long-term contracts; we offer 30-day rolling contracts, giving you the freedom to adapt your eCommerce journey as you see fit.
Comprehensive Magento Services
- Magento Upgrades: Stay up-to-date with the latest features.
- General Support & Maintenance: Keep your store running flawlessly.
- Magento Conversion Rate Optimisation: Enhance your site to boost sales.
- Custom Feature Development: Tailor your store to meet unique business needs.
- Third-Party Integrations: Seamlessly integrate essential services.
- Security Patches: Protect your store from vulnerabilities.
Dedicated
Communication Channels
Communication is key to our support strategy. Enjoy constant connectivity with a dedicated Slack channel and a Trello board for live updates. A dedicated project manager will be your consistent point of contact, supported by regular strategy and progress calls to ensure transparent and continual communication.
Extended
Team Engagement
We integrate seamlessly with your team, serving not just as a service provider, but as an extension of your staff. We work closely with all internal stakeholders and your marketing agency, providing necessary technical support and insights to empower your business.
Your Go-To
Magento Support Agency
At Accentika, we understand that good communication is key to a successful partnership. That’s why we prioritise clear, open communication in every aspect of our Magento Support and Maintenance services.
Effective Communication at Core
We prioritise clear, effective communication, ensuring you’re always informed and engaged throughout your project with Accentika.
24/7 Access and Updates
Stay connected with real-time updates through Slack and Trello, offering transparency and continuous insight into your Magento project.
Dedicated Project Management
A dedicated project manager will guide you from start to finish, ensuring consistency and a deep understanding of your Magento needs.
Strategic and Scheduled Communication
Regular strategic sessions and updates keep you well-informed about your Magento site’s progress and future plans.
Collaborative Partnerships
We work closely with your marketing team, providing essential Magento support to enhance your overall strategy.
Beyond Support — An Extension of Your Team
Think of us not just as your agency but as an integral part of your team, deeply embedded in your operations to boost growth and scalability.
Testimonials
Hear What Our Great
Customers Say
Business to business Systems Integration
“Accentika Internet is without doubt one of HSC’s favourite service providers. Over the past 5 years the accentika team has designed numerous bespoke solutions to integrate with all of our operating systems to provide: live stock messages, courier integration, bundled product options and supplier portal interfaces to name but a few. Don’t forget to enquire about the time saving Pdf order reader, it’s a game changer!
“With clear lines of communication, planning, the ability to think out of the box and exceptional knowledge the Accentika team are trusted to liaise with our other service providers directly to both save time ease the flow of critical information.
“With projects currently in development and more planned for the future it is a joy to work with such a proficient and professional team of people.”
John McGhee
Group Marketing Manager, The Hire Supply Company (UK) Limited
Consumer Retail Services
“I have been using Accentika for over 10 years now so I know Jonathan the owner quite well.
“I appreciate the personal touch Jonathan brings to our business relationship. Jonathan is consistently attentive to our support requests, often handling issues personally rather than passing them off to his team. With his extensive experience, Jonathan brings a strong understanding of Magento site development and integrations, and his quotes are always fair. I’m confident that he’ll get the job done to your satisfaction.
“I highly recommend Accentika to anyone seeking an expert in Magento development or IT integrations.”
Xiaoqiang Huang
Managing Director, Hallowood Limited
Custom Application and Support
“I have had the pleasure with working with Accentika every year over the last 7 years. Jonathan is always a pleasure to deal with, the work is carried out to brief and within the specified timeline.”
I couldn’t recommend Accentika any more highly.
Joseph Lever
Key Account Manager, Optician
Digital Commerce and Support
“We’ve worked with Jonathan and the team at Accentika for over 26 years during which time we’ve always been able to rely on prompt guidance and advice in the fast changing world of digital commerce and management.
LD
Entrepreneur
National Coffee Brand
“Accentika have provided diligent advice and help as we’ve developed our web presence and associated digital platforms. A very personal service, and one we wouldn’t hesitate to recommend”
Coffee Retailer
