Expert Magento
Support & Maintenance
When You Need It
Whether your Magento 2 or Adobe Commerce store needs urgent fixes, ongoing managed support, or a dedicated development team — Accentika delivers fast, reliable expertise with flexible support packages tailored to your needs.
Is Your Magento Store Causing You Problems?
We hear these every week. If any of these sound like your situation, we can help — often from the first call.
Site down or throwing errors
Critical Magento errors, blank white screen, checkout failure — you need it fixed fast, not next week.
Left without a developer
Your previous Magento agency or in-house developer has left and you have no one to call when things go wrong.
Security vulnerabilities
Running an old Magento version or missing security patches — your store is exposed and you know it.
Store running slowly
Poor page speed is killing your conversions. We handle Magento performance optimisation and speed improvements.
Stuck on an old version
Still on Magento 1 or an old Magento 2 release? We manage upgrades, migrations, and ongoing version maintenance.
Need an extended team
You have a marketing agency but no technical Magento resource. We integrate with your team as your commerce partner.
Magento Support & Maintenance Services
Our Magento support covers everything from emergency fixes to scheduled maintenance, performance work, and custom development — all under one retainer.
Urgent & Emergency Support
Store down? Critical error in checkout? Our team responds fast. We diagnose, prioritise, and fix urgent Magento issues with minimal disruption to your trading.
General Support & Bug Fixes
Raise tickets via Slack or email. We handle bug fixes, minor configuration changes, content updates, and day-to-day Magento 2 maintenance as part of your retainer.
Security Patches & Hardening
We monitor for Magento security advisories and apply patches promptly. Includes vulnerability assessment, admin hardening, and protection against common attack vectors.
Speed Optimisation
Slow Magento stores lose sales. We audit and resolve performance bottlenecks — caching, indexing, database optimisation, image compression, and third-party extension conflicts.
Magento Version Upgrades
We manage Magento 2 minor and major version upgrades with full regression testing, keeping your store current, secure, and compatible with your extensions and integrations.
Database Backup & Recovery
Scheduled Magento database backups, secure storage, and tested restore procedures. Know that if something goes wrong, your data is safe and recoverable.
Custom Feature Development
Retainer hours can be used for custom Magento development — new features, third-party integrations, bespoke modules, or B2B functionality improvements.
Dive In & Rescue
Something’s gone badly wrong — an update failed, a migration broke, or your store has been compromised. We roll up our sleeves and dig in, however messy the situation.
You’ll Always Know Where You Stand
We communicate clearly and consistently. You’ll have a named point of contact, real-time visibility of your tickets, and clear expectations on response times.
Flexible Magento Support Retainers
Our support packages are fully customisable to your requirements. We focus on building long-term partnerships — getting your systems set up properly and staying embedded in your team.
- Monthly support hours included
- Bug fixes & minor changes
- Security patch monitoring
- Scheduled database backups
- Slack / email ticket access
- Monthly summary report
- Extended support hours
- Priority ticket handling
- Security patches applied
- Performance monitoring
- Custom development hours
- Dedicated project manager
- Monthly strategy session
- High-volume support hours
- Emergency response cover
- Full version upgrade management
- B2B & integrations support
- Third-party integration cover
- Team extension model
- SLA-backed response times
Bespoke packages available. All retainers are fully customisable. Contact us to discuss your needs →
Trusted by Magento Store Owners & Teams
“I appreciate the personal touch Jonathan brings to our business relationship. Jonathan is consistently attentive to our support requests, often handling issues personally rather than passing them off. With his extensive experience, he brings a strong understanding of Magento site development and integrations.”
“Accentika have provided diligent advice and help as we’ve developed our web presence and associated digital platforms. A very personal service, and one we wouldn’t hesitate to recommend.”
“With clear lines of communication, planning, the ability to think out of the box and exceptional knowledge, the Accentika team are trusted to liaise with our other service providers directly to save time and ease the flow of critical information.”
“I have had the pleasure of working with Accentika every year over the last 7 years. Jonathan is always a pleasure to deal with, the work is carried out to brief and within the specified timeline. I couldn’t recommend Accentika more highly.”
Magento Support FAQ
Which versions of Magento do you support?
We support Magento 2 (all current minor versions) and Adobe Commerce (formerly Magento Commerce). We also assist clients still running Magento 1 with migrations and legacy support where needed.
How do I raise a support ticket?
Active retainer clients have access to a shared Slack channel and a dedicated email address. Tickets are tracked in Trello so you always have visibility of status and progress. For urgent issues, call us directly.
Do you offer emergency Magento support?
Yes. If your store is down or experiencing a critical issue, call us directly on 0345 869 9965. We triage urgent issues as a priority and can often begin diagnosis within the hour.
How long are your support contracts?
We offer flexible support arrangements tailored to your situation. We’re focused on building long-term partnerships — the tools, integrations, and processes we set up work best when we’re embedded in your team over time. Get in touch to discuss what works for you.
Can unused support hours roll over?
This depends on the package. We discuss rollover arrangements as part of your retainer setup — our goal is to ensure you get full value from your hours each month.
Do you work with our existing marketing agency?
Yes — we regularly work as the technical Magento partner alongside marketing agencies who don’t have in-house commerce development resource. We liaise directly with third parties on your behalf.
Can you take over support from our previous agency?
Absolutely. We handle handovers from previous Magento agencies or in-house developers regularly. We’ll request access credentials, conduct a technical review of your store, and get up to speed quickly.
Ready to Get Proper Magento Support?
Tell us about your store and we’ll get back to you within 2 business hours.
No hard sell — just a straight conversation about what you need.